Q&A: I was accused of shop lifting today in Kohl’s!!!!?

1. He never identified himself.
– He said to me “Hi, I work for Kohl’s. Do you know why I stopped you?” What he should have said was, Hi my name is ___ and I work for Kohl’s in the loss prevention department.

2. The whole store got to view the fight.
-He walked me over to the mens section where their back room is located. But he never took me into the room we stood in the doorway. So all the customers in the mens department and at the registers were watching the whole thing go down.

3. He said he “knew for a fact” that i had unpaid items on me.
– What ever happened to guilty until proven innocent. I offered for him to search me but he said he was liable to search me it would have had to have been a police officer.

4. He gave me two options, but never did what I questioned him to!
– he said “you have two options.” Either I give back the items that I stole and filed a report. Or he will call the police to search me then press charges and I would be arrested for shoplifting. Never did he mention that if they dont find anything that the charges would be dropped. I questioned repeatedly that he call the police but he never did. As a matter of fact another sales associate came over and said he never found anything. That was when he let me go.

5. He said “I want you to leave, just go”.
– He never apologised for the difference of opinion. He never tried to accomodate me with some sort of coupon. I was crying hystericly in front of the customers and hes basically kicking me out. (now realizing that he was probly waiting for the alarm to go off when I left.)

My question is… how should I handle this?
I called Kohls customer service and filed a report to speak with the district manager about this. They apologised profusely. the manager is supposed to call me within the next few days. What should I expect. I’m not usually the type to complain usually I just walk away but I was mortified today and I demand to be accomodated!
* In response to one of the comments how could they have spared me a record if I didnt have anything? Worse comes to worse the cops would have arrived and searched me and found nothing. I wouldnt be as upset if I took anything. Trust me I would have taken option number 1 to give back the items and fill out a report I would have them call the police.